Web Design and Hosting Service: Adtastic Hosting
Adtastic Hosting and Internet Services, LLC
Mail Scanner
Mail Scanner
If you have reached this page it is likely because you received an email from the Adtastic Hosting mail server regarding an email that was sent to you and never received as our mail server blocked its receipt. We employ sophisticated industry standard mail scanner technology to insure that our mail servers mitigate and block incoming mail that contains viruses, exploits or other potentially harmful programs that could harm our servers.
If the mail report you received shows that the incoming mail was "quarantined" it is possible for us to recover it and send it forward to you. Otherwise, likely the email has been removed from our system as emails that contain a virus are automatically deleted. If you believe there was an error and that the email should have been allowed (extremely rare that this would occur, if at all) please contact us for further instructions.
There are other potential reasons an email would be automatically deleted and not sent. For example, By default, Windows is configured to “hide the file name extension for known file types” — where the “extension” is the part of the file name after the last dot. For example, a Microsoft Word document called “Example.doc” will just be displayed as “Example”.
Virus-writers know this, and will sometimes name their nasty program something like “Pictures.doc.exe”. In Windows this file name gets displayed as “Pictures.doc”. The recipient is fooled into thinking it’s a harmless Word document -- double-clicks on it and ends up running the malicious program.
Because the combinations of “double extensions” used by real viruses changes daily, MailScanner simply rejects all files with more than one dot in the file name.
If you're the sender, you can re-name the file using a hyphen or underscore instead of the dot, or give the file some other name entirely, it will usually be delivered OK.
If you're the recipient, reply to the sender and ask them to rename the file as above.
If you receive a rejected email letter from our MailScanner, please provide us with the details by opening a support ticket at www.adtastic.info and we will assist you.
If the mail report you received shows that the incoming mail was "quarantined" it is possible for us to recover it and send it forward to you. Otherwise, likely the email has been removed from our system as emails that contain a virus are automatically deleted. If you believe there was an error and that the email should have been allowed (extremely rare that this would occur, if at all) please contact us for further instructions.
There are other potential reasons an email would be automatically deleted and not sent. For example, By default, Windows is configured to “hide the file name extension for known file types” — where the “extension” is the part of the file name after the last dot. For example, a Microsoft Word document called “Example.doc” will just be displayed as “Example”.
Virus-writers know this, and will sometimes name their nasty program something like “Pictures.doc.exe”. In Windows this file name gets displayed as “Pictures.doc”. The recipient is fooled into thinking it’s a harmless Word document -- double-clicks on it and ends up running the malicious program.
Because the combinations of “double extensions” used by real viruses changes daily, MailScanner simply rejects all files with more than one dot in the file name.
If you're the sender, you can re-name the file using a hyphen or underscore instead of the dot, or give the file some other name entirely, it will usually be delivered OK.
If you're the recipient, reply to the sender and ask them to rename the file as above.
If you receive a rejected email letter from our MailScanner, please provide us with the details by opening a support ticket at www.adtastic.info and we will assist you.